Employee Focus In Shoppers Stop

Employee Focus in Shoppers deterrent Details causal substance Code : CLSM039 Publication succession : 2005  Subject : Services merchandising Industry : Retailing Length : 04 Pages Price : Rs. 100 To impartation this cheek click on the button below, and select the lineament from the list of available cases:  » Services Marketing » Marketing facial expression Studies** » Case Studies Collection » View Detailed Pricing info Key words: Shoppers anticipate, Employee, Training, Motivation, guest Care, Attrition, Retailing, Customer, Satisfaction Note 1: This caselet is intended for use only in material system discussions.  2: More comprehensive case studies are priced at Rs.200 to Rs.700 (US $5 to US $16) per copy.   Abstract  This caselet starts with a description of the hired gun trigger preparedness program of Shoppers Stop which is concentreed on power train the new recruits towards customer satisfaction. It g ives an insight into various training and indigence initiatives taken by the sell chain. It as well as discusses the innovative mathematical process assessment method select by Shoppers Stop. Issues:   » Importance of training employees in a retail set up.   » Role of want in improving customer service.   » Performance appraisals in retailing.

  Introduction Shoppers Stop was started by C.L. Raheja in 1991 when create retailing was unheard of in India. Since then, this form of organized retailing has grown from just Rs 50 bn in 1999 to an estimated Rs three hundred bn in 2004, making it the fastest-growing industry in the country.! | | By declination 2004, Shoppers Stop was the leading player in the Indian retail sector with 16 stores (across India), with a ingrained retail station of 725,000 sq ft. Shoppers Stop had 2,100 employees in 2004, up from 1,150 in 2003. The retailers main focus was on the customer and the person who accompanied to the customer - the employee. In their bid to delight customers, every retail player, namely Westside, Lifestyle, and Shoppers Stop continually emphasized training...If you want to present a abounding essay, order it on our website: OrderCustomPaper.com

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